MONTARBO SKINCARE STORE FAQ’S
1. Do your ship out of the US?
Unfortunately at this time, we do not. Our formulations are more active than is allowed in the European market. We’ll let you know if this changes in the future.
2. I’m new to your line. Where should I start?
It depends on your primary skin concern.
PIGMENTATION OR MELASMA
Many start with our Illuminating Lift Exfoliating Cleanser, Illuminating Lift Lactic Brightening Treatment, Vitalizing 12% Vitamin C Serum, and the Precision Brightening Cream if you want quicker results.
To start, it's best to go slow and ease into the products. Many start by using our the Vitamin C serum and Precision Brightening Cream AM and PM. Then use our Exfoliating Cleanser once daily in the PM. The Lactic should be used once or twice a week for added exfoliation and brightening.
Blemish & Breakout Cleanser and/or Blemish & Breakout ClearingTreatment. Another excellent option for controlling Acne is our Illuminating Lift Glycolic Cream.
If you are trying to reduce dryness and aging skin, its best to exfoliate the top layer of dry skin off. The Illuminating Lift Exfoliating Cleanser and Illuminating Lift Glycolic Cream will help. Please note your skin will initially feel drier as the top dead layer of skin cells exfoliates, revealing smoother, healthier skin underneath. Over time, your skin will retain moisture more easily.
The Gentle Cleanse, Weightless serum, and Rehydrating Cream are great for dry skin, especially when using Retin-A.
3. My skin is sensitive. Can I use your products?
Yes, but please use caution. Start slowly just a few times a week, or with only 1-2 products. Our line is active, so if you are very sensitive, it may not be the right line for you.
It’s important to remember that less is more, so sensitive types are advised to start slowly with an active product, such as Retinol or exfoliants, so you can see how your skin reacts.
The Gentle Cleanser, Weightless Serum and Rehydrating Cream are safe for sensitive skin.
4. I have under eye circles due to my genetics. Which product can improve this?
This sometimes occurs from sun damage, allergies and genetics. The Precision Brightening Cream is your best option. Best used AM and PM. If you want to speed things up, you can also our 12% Vitalizing Vitamin C to help brighten and prevent further pigmentation.
5. How can I treat my melasma?
Melasma is a challenging skin issue and often requires ongoing treatment. There is no “miracle” product for melasma, so beware of claims you may find online. Be consistent and patient when treating melasma, and consider seeing a skin care professional or doctor for help.
Our Illuminating Lift Exfoliating Cleanser, Illuminating Lift Lactic BrighteningTreatment, Precision Brightening Cream and Illuminating Lift Glycolic Cream have been very effective for many of our clients.
You can also add the Beauty Elixir (if you are not acne prone) or our Vitalizing Vitamin C Serum 12% to take your home care regiment to the next level.
6. I have uneven skin tone and pigmentation, and/or PIH (from acne). How can I treat my skin?
The Illuminating Lift Exfoliating Cleanser and/or the Illuminating Lift Glycolic Cream are excellent choices. If you are prone to PIH and brown spots from acne, then our Precision Brightening Cream should be used all over and more applied to the spots of pigmentation.
7. Can I use the Illuminating Lift Lactic Brightening Treatment for acne?
Yes, this product is suitable for all skin types and concerns.
8. Will my skin purge with use of your products?
Not necessarily. Everyone’s skin is unique. If you have hidden congestion, exfoliation will pull the impurities up and out of your skin.
Purging naturally occurs when the follicles open up and oil is released. It is actually a good sign and means the skin is clearing and healing.
9. I purchased the Illuminating Lift Lactic Brightening Treatment and I’m not sure how to use it. Can you help me?
This product comes with an instruction sheet. It's best to use this product once or twice weekly to start and when you need a little more exfoliation.
10. I have a lot of blackheads. What’s the best product to use?
The Blemish & Breakout ClearingTreatment (with Salicylic Acid) is a fantastic choice.
11. I have mature skin and I’ve been using RetinA (tretinoin) cream. What should I use from your line?
Our mature skin clients love our Beauty Elixir, Illuminating Lift Lactic Brightening Treatment and our Professional Repairing Retinol. All help exfoliate, brighten and repair aging skin.
12. What is difference between your 2 Vitamin C products?
We also offer (2) Vitamin C serums. The Beauty Elixir (20% C) is ideal for mature skin and is usually the preferred product as it multitasks as a C serum and hydrator. It is an excellent choice for both Age 40+ clients and melasma clients.
Our Vitalizing Vitamin C Serum 12% is great for all skin types. It's an excellent option for antioxidant protection and cellular repair.
13. Are the products medical grade?
No. They are made with the highest quality ingredients and formulated precisely so you get results.
14. Are the products all natural?
Our line is 98% natural with no fillers, fragrances, parabens, sulfates or hype. We’re also Cruelty-Free and all products are manufactured in the US.
15. I started using the products and my skin feels dry. Is this normal?
Yes. The products are concentrated and active. They exfoliate and are meant to repair the top dead layer of damaged skin, which causes temporary dryness and mild flaking on some skin types.
You may moisturize more often when first adjusting to the products.
16. Do I need to use SPF with your products?
Yes, absolutely. You must use a high quality SPF 30 or above daily when using our product line.
If you are planning to vacation in a sunny or tropical climate, you may wish to temporarily discontinue use of exfoliating products 1 week in advance to avoid increased sun sensitivity.
17. I purchased several products and now I’m not sure how to use them together. Can you help me?
Please read below for more tips. Also review the instructions cards that come with some of our products or read the instructions on the product page.
Do not add too many exfoliants into your regime until your skin builds up a tolerance unless direct by one of our staff members.
Our exfoliants are very active and concentrated. Best used with caution.
With the Illuminating Lift Kit, please remember it is quite active, so use sparingly in the beginning and follow the instruction card.
Do not use this kit with Retin-A, Vitamin C or other strong exfoliants or a Clarisonic brush. Use the kit for 60 days if possible.
The C serums can be used twice daily, AM & PM if desired. Please apply after cleansing, allow to absorb, then apply your SPF and make-up.
The moisturizers, Rehydrating Cream, Professional C Cream, Weightless Moisture and Transforming Eye Cream, may be applied anytime AM and PM.
The Precision Brightening Cream may be applied once or twice daily before or after the C serums.
If you are confused and struggling, you can email us at email@example.com.
Thank you for taking the time to learn more about our products and how they can be used to help achieve your skincare goals.